When I go in there, I've usually already done some research and know what to ask but I don't expect everyone to know everything. I've let them work on a JS100 that I was giving to my 15 yr old nephew, but I would never let them touch my JEM.

This GC in Boise does keep all the expensive axes up high and they have never pressured me to buy anything plus we have haggled over discounts which have beat other local stores so I have been pretty happy. It does seem to be the Wal-Mart of music equipment but you have to expect that from a large chain verses a Mom-n-Pop, been-there for 25yrs store. I've even asked other customers for their opinion while shopping in GC and got great information before purchasing.