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Steve Vai Bandmerch store?

Posted: Fri Jun 16, 2017 6:27 am
by JaCK_FC
Hey,

does anybody here have experience with the Steve Vai Bandmerch store linked from vai.com (http://store.bandmerch.com/stevevai/" onclick="window.open(this.href);return false;)? Or may have connections to them?

I'm asking because I ordered a CD from them, and they got my Paypal payment.
But I received no confirmation email, was not able to login to the store afterwards (even though I registered when buying) and I have written to them several times, first to their their support email and afterwards also on their zendesk page, but I get no reply (even though they guarantee response within 24 hours).

Just wondering if anybody here have experienced the same or if maybe a moderator or someone here from vai.com have connections to the Bandmerch site and people? It's too bad because I would rather have some explanation (and in turn, the CD :-) ) than have to go through Paypal and ask for their help to get my money back, but right now it seems like the next step...

BR Jens-Christian

Re: Steve Vai Bandmerch store?

Posted: Sat Jun 17, 2017 3:18 pm
by Jeroen
Can you PM me with some details and your contact info?
I'll reach out to my contact there.

Cheers,
J

Re: Steve Vai Bandmerch store?

Posted: Sun Jun 18, 2017 3:25 am
by JaCK_FC
Hey Jeroen,

thanks a lot! I have sent you a PM.

BR JC

STEVE VAI

Posted: Thu Jun 22, 2017 9:07 pm
by Edgar
hI, nICE TO MEET YOU EVERYONE HERE. Im Edgar.
I HAVE THE STEVE VAI GUITAR, Jem7v, and need to change the frets, , can some one help me were can i buy the frets for my guitar.