does anybody here have experience with the Steve Vai Bandmerch store linked from vai.com (http://store.bandmerch.com/stevevai/" onclick="window.open(this.href);return false;)? Or may have connections to them?
I'm asking because I ordered a CD from them, and they got my Paypal payment.
But I received no confirmation email, was not able to login to the store afterwards (even though I registered when buying) and I have written to them several times, first to their their support email and afterwards also on their zendesk page, but I get no reply (even though they guarantee response within 24 hours).
Just wondering if anybody here have experienced the same or if maybe a moderator or someone here from vai.com have connections to the Bandmerch site and people? It's too bad because I would rather have some explanation (and in turn, the CD ) than have to go through Paypal and ask for their help to get my money back, but right now it seems like the next step...
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