Login with a social network:

It is currently Wed Jan 17, 2018 2:19 pm

All times are UTC - 8 hours




Post new topic Reply to topic  [ 4 posts ] 
Author Message
PostPosted: Fri Jun 16, 2017 6:27 am 
Offline
Newcomer

Joined: Fri Jun 16, 2017 6:07 am
Posts: 2
Hey,

does anybody here have experience with the Steve Vai Bandmerch store linked from vai.com (http://store.bandmerch.com/stevevai/)? Or may have connections to them?

I'm asking because I ordered a CD from them, and they got my Paypal payment.
But I received no confirmation email, was not able to login to the store afterwards (even though I registered when buying) and I have written to them several times, first to their their support email and afterwards also on their zendesk page, but I get no reply (even though they guarantee response within 24 hours).

Just wondering if anybody here have experienced the same or if maybe a moderator or someone here from vai.com have connections to the Bandmerch site and people? It's too bad because I would rather have some explanation (and in turn, the CD :-) ) than have to go through Paypal and ask for their help to get my money back, but right now it seems like the next step...

BR Jens-Christian


Top
 Profile  
Reply with quote  
PostPosted: Sat Jun 17, 2017 3:18 pm 
Offline
Site Admin
Site Admin
User avatar

Joined: Thu Apr 17, 2003 12:34 am
Posts: 2605
Can you PM me with some details and your contact info?
I'll reach out to my contact there.

Cheers,
J


Top
 Profile  
Reply with quote  
PostPosted: Sun Jun 18, 2017 3:25 am 
Offline
Newcomer

Joined: Fri Jun 16, 2017 6:07 am
Posts: 2
Hey Jeroen,

thanks a lot! I have sent you a PM.

BR JC


Top
 Profile  
Reply with quote  
 Post subject: STEVE VAI
PostPosted: Thu Jun 22, 2017 9:07 pm 
Offline
Newcomer

Joined: Thu Jun 22, 2017 8:54 pm
Posts: 1
hI, nICE TO MEET YOU EVERYONE HERE. Im Edgar.
I HAVE THE STEVE VAI GUITAR, Jem7v, and need to change the frets, , can some one help me were can i buy the frets for my guitar.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC - 8 hours


Who is online

Users browsing this forum: No registered users and 5 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Group